Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide to us, including:

• Contact information: name, business name, email address, phone number, mailing address, and job title
• Business information: industry, company size, lead volume, ticket value, current business challenges, and other details you share during a chat or call
• Communications: the content of messages you send through our chat assistant, contact form, email, SMS, or any other channel
• Calendar information: times you select when booking a call or consultation

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

• IP address, browser type and version, device type, operating system, and screen resolution
• Pages visited, time spent on pages, referring URL, and date/time of visit
• Cookies, web beacons, and similar tracking technologies (see Section 6)

Information from Third Parties

We may receive information from third-party services we use to operate the Site, such as analytics providers, advertising networks, and integrations you authorize.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Operate, maintain, and improve the Site and our AI chat assistant
• Qualify business leads, schedule consultations, and process service requests
• Send transactional messages (booking confirmations, follow-ups, support replies)
• Send marketing communications where you have consented (you may opt out at any time)
• Analyze website usage and performance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our agreements

3. SMS Communications

By submitting a form on this website with the SMS consent box checked, or by otherwise providing express written consent, you authorize Romeo Golf Consultants, LLC to send you transactional and account-care SMS messages related to your inquiry, including conversational qualification, appointment scheduling, and follow-up reminders.

• Message frequency varies based on conversation activity.
• Message and data rates may apply from your wireless carrier.
• You may opt out at any time by replying STOP to any message. You will receive a confirmation message and will not receive further SMS communications, except as required to confirm your opt-out.
• For help, reply HELP to any message or contact us at info@romeogolfconsultants.com.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS purposes are used only to send the messages you have consented to receive and are not sold, rented, or shared with marketers.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: Anthropic, PBC (AI model); Supabase (database); Upstash (session storage); Resend (email); Twilio (SMS); Slack (notifications); Vercel (hosting); Google LLC (Workspace)
• Legal requirements: if required by law, subpoena, court order, or to protect rights, property, or safety
• Business transfers: in connection with a merger, acquisition, or sale of business assets
• With your consent: for any other purpose you authorize

5. Data Retention

We retain personal information as long as necessary to fulfill the purposes for which it was collected. Typical retention periods:

• Lead and contact records: 3 years from last interaction, then deleted
• Conversation transcripts (chat and SMS): 2 years from last interaction, then deleted
• Analytics data: 26 months

6. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to remember your preferences, measure performance, and improve your experience. We use:

• Essential cookies required for the Site to function (chat session persistence, form submission)
• Analytics cookies to understand how visitors use the Site
• Marketing cookies, where applicable, to measure advertising performance

You can control cookies through your browser settings. Disabling cookies may affect the Site's functionality.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate information
• Deletion: request that we delete your personal information
• Opt-out of marketing: unsubscribe from emails or reply STOP to any SMS
• Data portability: request your information in a portable format

California residents have additional rights under CCPA. We do not sell personal information. To exercise any right, email info@romeogolfconsultants.com. We respond within 30 days.

8. Children's Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

9. Security and Breach Notification

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transport (HTTPS), access controls, rate limiting, and automated abuse screening on our AI assistant. No security measure is perfect, you provide information at your own risk.

• If we become aware of a security breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law, without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
• Notification will be provided via the email address you have given us. If email contact is not possible, we will use alternative means of notification as required by applicable law.
• If you believe your personal information has been compromised, contact us immediately at info@romeogolfconsultants.com.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Read the privacy policies of any third-party services you use.

11. International Visitors

The Site is operated from the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed here, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last Updated' date. For material changes, we will provide additional notice. Your continued use of the Site after changes constitutes acceptance.

13. Contact Us

Questions or concerns about this Privacy Policy? Contact us: